Information Collected by juta33
When you register as a juta33 member or interact with our platform, we collect several categories of personal information to ensure a secure service that meets international licensing requirements.
Identity Information:
- Full name as shown on your MyKad or valid identification document
- Identification card number (MyKad) or passport number
- Date of birth for age verification (21 years and above)
- Current residential address
- Active mobile phone number
- Valid email address
Financial Information:
- E-wallet details such as Touch 'n Go eWallet, Boost, ShopeePay used for deposits and withdrawals
- Bank account number for transactions via FPX or DuitNow
- Records of deposit and withdrawal transactions
- Cryptocurrency wallet address for members using USDT, BTC or ETH
Platform Usage Information:
- Betting history and games played on the juta33 platform
- IP address and device information used to access the platform
- Access time logs and session activity
- Records of communications with our customer support team
⚠️ juta33 does not collect information beyond what is needed for operations. All data collection is done with the informed consent of members during the account registration process.
Purpose of Personal Data Use
Personal information collected by juta33 is used solely for the purposes stated at the time of collection or purposes directly related to it. We do not use member data for purposes unrelated to platform operations without explicit consent.
- Identity and age verification of members to ensure compliance with the 21-years-and-above age requirement
- Processing deposits and withdrawals through the listed payment channels
- Fulfilling legal obligations under the international licences we hold
- Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures
- Account management, including password recovery and two-factor authentication
- Sending notifications related to transactions, bonuses and account policy updates
- Service improvements based on usage patterns analysed in aggregate form
- Investigation and resolution of complaints or disputes filed by members
For marketing purposes, juta33 will only send promotional communications to members who have explicitly agreed to receive them. You may withdraw that consent at any time through your account settings or by contacting our customer support.
Disclosure of Information to Third Parties
juta33 takes member privacy seriously. We do not disclose, sell or transfer member personal information to outside parties except in the following limited circumstances:
Licensed Service Providers: We work with third-party service providers that support platform operations, including payment processors, security technology providers and gaming platforms. All such providers are bound by strict confidentiality agreements and may only process data for specified purposes.
Legal Obligations: In situations where we receive a valid court order, a request from a licensed regulatory body or requirements related to a financial crime investigation, juta33 will comply with those legal obligations by disclosing only the information required.
Security Protection: Where there is a serious threat to the security of the platform or to the public interest, relevant information may be shared with the appropriate authorities.
🔒 juta33 has never and will never sell member personal data to advertising companies, data brokers or any other commercial parties.
Data Security and Protection
juta33 implements multiple layers of technical and organisational security controls to protect member personal information from unauthorised access, loss, alteration or unintended disclosure.
- Data encryption in transit using the latest version of the Transport Layer Security (TLS) protocol
- Encryption of data stored in databases using industry encryption standards
- Role-based access controls ensuring only authorised staff can access member data
- Continuous network activity monitoring to detect cyber threats
- Regular penetration testing by independent security experts
- Established incident response protocols in the event of a data breach
- Cybersecurity awareness training for all staff who handle member data
While we take comprehensive security measures, no system can be guaranteed 100% secure against all threats. Members are advised to keep their account passwords confidential and not share login details with anyone.
Data Retention Period
juta33 retains member personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and licensing regulations.
Active account data — including identity information, transaction history and betting records — is retained for the duration of the member's active membership and for a defined period after account closure, to meet compliance and financial audit requirements.
Records of communications with the customer support team are retained for dispute resolution and service improvement purposes. Technical logs and usage information are kept for a shorter period in line with operational needs.
Once the retention period ends, data will be securely deleted or anonymised according to established procedures, unless there is a legal obligation requiring further retention.
Data Subject Rights of juta33 Members
As a juta33 member, you have certain rights regarding your personal information that we hold. These rights can be exercised by contacting our 24/7 customer support team.
Right of Access
You may request a copy of the personal information we hold about you at any time.
Right of Rectification
If your information is inaccurate or outdated, you have the right to request immediate correction.
Right of Erasure
Under certain circumstances, you may request deletion of your personal information from our systems.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
Right to Restriction
You may request that we restrict data processing in certain situations while a dispute is being resolved.
Right to Portability
You may request your data in a machine-readable format for transfer to another platform.
Cookies and Tracking Technologies
The juta33 platform uses cookies and similar tracking technologies to improve user experience, ensure the platform functions smoothly and understand how members interact with our website.
Essential Cookies: Required for core platform functions such as login session verification, betting slip management and security settings. These cookies cannot be disabled without affecting platform functionality.
Functional Cookies: Store member preferences such as display language, interface theme and display settings to provide a personalised experience.
Analytical Cookies: Help us understand platform usage patterns in aggregate and anonymised form for service improvement purposes. This data is not linked to the identity of individual members.
You can manage cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality or user experience on the juta33 platform.
Cross-Border Data Transfers
As juta33 operates under international licensing, members' personal information may be processed and stored on servers located in various locations around the world. These cross-border data transfers are carried out with appropriate safeguards.
Every cross-border data transfer is carried out under contractual terms that ensure protection equivalent to the standards set out in this Privacy Policy. Service providers outside Malaysia that we use are subject to legally binding data processing agreements.
juta33 ensures that any such data transfers are protected by adequate safeguards, including the use of recognised standard contractual clauses and periodic security audits of service providers.
Changes to This Privacy Policy
juta33 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, applicable legal requirements, or new platform features. Any material changes will be communicated to members through appropriate means.
Notifications of significant changes to this Privacy Policy will be sent via in-platform notifications or by email to the address registered in your account. The "Updated" date at the top of this document will reflect the date of the latest version.
Your continued use of the juta33 platform after the effective date of such changes will be considered your acceptance of the updated terms. You are encouraged to review this Privacy Policy periodically.
If you do not agree with any changes to this Privacy Policy, you may contact our 24/7 customer support team to discuss the options available.
Contact Us About Privacy
If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal data by juta33, our team is ready to assist.
The juta33 customer support team operates 24 hours a day, 7 days a week, and can be reached in Malay or English via live chat available directly on our platform, or by email at [email protected].
Requests relating to data subject rights — such as access, correction or deletion of data — are usually processed within a reasonable timeframe. We may need to verify your identity before processing certain requests to ensure the security of your account.
For matters involving responsible gambling, including betting limit controls or self-exclusion options, please refer to our Responsible Gambling page for more information.
Safe and Licensed Platform
Play with Confidence at juta33
Your privacy and data security are our priority. Register a juta33 account today and enjoy a safe, transparent and responsible online gambling experience — online slots, live casino and sports betting all in one fully protected platform.
Gambling is only for individuals aged 21 and above. Bet responsibly.